Walltech believes in quality.
So what does
quality mean to Walltech? Quality can be
defined in many ways, including offering
superior products and services, setting a
goal of zero defects, managing an
organization to ensure high performance
throughout, and empowering employees
to improve and innovate.
But according to a recent survey of the
American Society for Quality, the most
common definition by CEOs is "customer
satisfaction." It's the ability to meet - and
exceed - customer expectations through
excellence in products and services.
The true test is not just how the customer
feels about the current purchase, but
whether the customer will come back
again. |